Patient Access billing Specialist to understand the importance of accurate billing, reimbursement, and collection processes to result in a clean claim submission.

SUMMARY:
The Patient Access Representative serves as the first point of contact for all patients. Primarily support patients through a variety of administrative duties in addition to supporting the rest of the medical care team, helping to streamline patient processing to improve customer satisfaction.

RESPONSIBILITIES:
· Answering the phone to address patient inquiries and billing questions.
· Documenting insurance information, personal information, payment methods and other important patient information
· Updating patient files and appointment information accurately
· Communicating information and important details to other medical care staff
· Processing payments from patients and handling billing issues between patients and insurance companies
· Managing various types of paperwork and other clerical duties
· Managing patient accounts with contact information, insurance, and financial information in a confidential manner
· Follows Medical Record Release policy.
· Adheres to OSHA, IPAA, and security protocols.
· Supports RGF's Mission Statement